The caviar of event managers
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Photo by: el copilot
Negative Feedback.
Very tough to find, very hard to accept.
Without negative feedback I think I would have been a complete uncompetent.
If I have to think back at my education as well, I still remember those lecturers who had the ability to let you understand what exactly you did wrong.
My idea is that too many times we run away from feedback specially if it’s negative, possibly because we already know we have done something wrong.
The cathartic effect of having a customer telling you: “I did not like that” is our caviar today. Very scarce, hard to find and very expensive.
Please consider that it is a fact that when you are angry or not happy and you let someone know, it is because you care.
My suggestion is to open up our ears and enjoy our caviar next time someone shows up complaining.
Categories: Julius Solaris, event planning 2.0, ideas, marketing, psychology of events, tips
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You are right, people do tend to run away from any kind of criticism. I think it is partly caused by the trolls and just ill willed people and partly by the fact it’s nicer to see yourself as a hot shot that never gets it wrong.
The truth is we all make mistakes. And without any negative feedback, we will never be aware of some of those mistakes.
In any field, there’s a need to grow, to keep learning and improving yourself. If there’s no one there to correct you, how is it possible to become better?
My two cents
Regards,
Alina
Negative feedback is a commonly misunderstood subject. Global negative feedback refers to the “feeding back” of a small amount of signal from a later part.
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All you have to do is open your ears and listen for the good and bad comments during your next marketing gig. That and an emailed after show survey should help to hone your event management skills for the next go around.
I agree guys with you all said, thanks for your valuable contribution
I like the picture of caviar. Also, I think it’s important to be open minded when it comes to criticism. Taking it personally has no benefit.
It certainly can be productive to find weaknesses in eithe ryour own busines sor the services of others. Our manager insists that we must follow up our clients and genuinely try to find out what they were unhappy with along with the positives.
In our own business the weaknesses of others reflect heavily on us and in the end will have a large effect on the bottom line. so yes this is implimented as an important routine.