Registration issues FAQ

• Browser support

  The registration form works at best with the latest versions of the most common browsers:
  Google Chrome, v.80
  Microsoft Edge, v.80
  Mozilla Firefox, v.74
  Safari, v.13
  

• The message "Please complete all required fields." appears even if I've filled all fields
  Scenario 1

  This may happen with old versions of browsers not compatible with our invisible recaptcha or not correctly showing the registration terms that should appear after selecting the country.
  Please refer to the first point "Browser support" in order to solve the issue.

  Scenario 2

  Some autocomplete extensions may create problems with the country field selection.
  You can solve the issue:
  - deactivating the autocomplete extension
  - manually filling the form
  - manually selecting the country in the select field
  If successfull you should be able to view the Terms section right under the country field.

• The submit button doesn't work

  This may happen with old versions of browsers not compatible with our invisible recaptcha or not correctly showing the registration terms that should appear after selecting the country. Please refer to the first point “Browser support” in order to solve the issue.

• I didn’t receive the confirmation email
  Scenario 1

  According to the type of registration, Webinar or Report, you should receive a confirmation from no-reply @ zoom.us or contact @ eventmanagerblog.com
  Some minutes are needed in order for our system to send the email.
  If it didn't happen please follow these instructions based on your email manager
  
  Gmail:
  Select More
  Select Spam
  Search for no-reply @ zoom.us or contact @ eventmanagerblog.com
  Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply @ zoom.us or contact @ eventmanagerblog.com
  
  Outlook:
  Select Junk Mail.
  Search for no-reply @ zoom.us or contact @ eventmanagerblog.com
  
  Yahoo:
  Select Spam.
  Search for no-reply @ zoom.us or contact @ eventmanagerblog.com
  
  If you can’t find your email there are chances that your mail system/network blocks the email coming from no-reply @ zoom.us or contact @ eventmanagerblog.com
  In this case, please ask to your system administrator to allow those emails.

  Scenario 2

  If you previously unsubscribed from our newsletter, our system will no be able to send you newsletters or updates even if you register to our webinars or reports.
  To solve that, please follow these steps:
  - look in your email account for a previous email sent by EventMB (contact @ eventmanagerblog.com )
  - in the footer you’ll find the the email preferences link. Click on it.
  - In the next page you’ll find a list of all the EventMB communication preferences
  - Select
  EventMB CMP
  EventMB Event
  EventMB Newsletter
  EventMB Report
  EventMB Webinar
  and click on the “Update Email Preferences” button at the bottom of the list
  - After this process you’ll unsubscription will be cancelled and you’ll be able to register to your preferred webinar or report

• I received the confirmation email but the download link doesn't work

  Some networks may inhibit downloads of files coming from external sources.
  Please try again using a different network.

• I am unable to see the recording of the webinar

  Please click on the link from a desktop computer as the recording is not available on mobile devices.