the Event Storytelling Playbook

How to use storytelling to create experiences, not events.

Use the power of stories to drive loyalty, action, and better event experiences.

the Event Storytelling Playbook

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FAQ

Registration issues FAQ

  • Browser support

    The registration form works at best with the latest versions of the most common browsers:
    Google Chrome, v.80
    Microsoft Edge, v.80
    Mozilla Firefox, v.74
    Safari, v.13

  • The message "Please complete all required fields." appears even if I've filled all fields
    Scenario 1

    This may happen with old versions of browsers not compatible with our invisible recaptcha or not correctly showing the registration terms that should appear after selecting the country.
    Please refer to the first point "Browser support" in order to solve the issue.

    Scenario 2

    Some autocomplete extensions may create problems with the country field selection.
    You can solve the issue:
    - deactivating the autocomplete extension
    - manually filling the form
    - manually selecting the country in the select field
    If successfull you should be able to view the Terms section right under the country field.

  • The submit button doesn't work

    This may happen with old versions of browsers not compatible with our invisible recaptcha or not correctly showing the registration terms that should appear after selecting the country. Please refer to the first point “Browser support” in order to solve the issue.

  • I didn’t receive the confirmation email
    Scenario 1

    According to the type of registration, Webinar or Report, you should receive a confirmation from no-reply @ zoom.us or contact @ eventmanagerblog.com
    Some minutes are needed in order for our system to send the email.
    If it didn't happen please follow these instructions based on your email manager

    Gmail:
    Select More
    Select Spam
    Search for no-reply @ zoom.us or contact @ eventmanagerblog.com
    Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply @ zoom.us or contact @ eventmanagerblog.com

    Outlook:
    Select Junk Mail.
    Search for no-reply @ zoom.us or contact @ eventmanagerblog.com

    Yahoo:
    Select Spam.
    Search for no-reply @ zoom.us or contact @ eventmanagerblog.com

    If you can’t find your email there are chances that your mail system/network blocks the email coming from no-reply @ zoom.us or contact @ eventmanagerblog.com
    In this case, please ask to your system administrator to allow those emails.

    Scenario 2

    If you previously unsubscribed from our newsletter, our system will no be able to send you newsletters or updates even if you register to our webinars or reports.
    To solve that, please follow these steps:
    - look in your email account for a previous email sent by EventMB (contact @ eventmanagerblog.com )
    - in the footer you’ll find the the email preferences link. Click on it.
    - In the next page you’ll find a list of all the EventMB communication preferences
    - Select
    EventMB CMP
    EventMB Event
    EventMB Newsletter
    EventMB Report
    EventMB Webinar
    and click on the “Update Email Preferences” button at the bottom of the list
    - After this process you’ll unsubscription will be cancelled and you’ll be able to register to your preferred webinar or report

  • I received the confirmation email but the download link doesn't work

    Some networks may inhibit downloads of files coming from external sources.
    Please try again using a different network.

  • I am unable to see the recording of the webinar

    Please click on the link from a desktop computer as the recording is not available on mobile devices.